Last Updated: 08-12-2025

Thank you for shopping with Bordio. Our Return and Refund Policy is designed to provide a smooth and transparent experience. Please review the guidelines below regarding eligibility, timelines, and procedures for returns, refunds, and exchanges.

Scope and Contact Information

For any questions regarding returns or refunds, you may contact us using the following details:

Email: contact@papayawhip-kangaroo-491541.hostingersite.com
Phone: +61 422 985 400
Address: 6 Union St, Lidcombe NSW 2141, Australia

Policy Overview

  • Return Period: 30 days from the delivery date

  • Refund Processing Time: 10 business days from receipt and inspection

  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect

Order Cancellations

You may cancel your order within two hours of placing it by contacting our customer service team.
If the order has already been shipped, cancellation is no longer possible. In that case, please follow the Return Instructions below once the item arrives.

Return Conditions

We accept returns under the following conditions:

Return Window

Items must be returned within 30 days of delivery.

Item Condition

Returned items must be:

  • Unused and in original condition

  • In original packaging

  • With all tags, accessories, and components included

Proof of Purchase

A receipt or order confirmation is required for all returns.

Exceptions (Non-returnable items):

  • Custom or personalized items

  • Hygiene-sensitive products (e.g., undergarments, personal care items)

These items may only be returned if unopened, unused, and in their original sealed packaging.

Return Instructions

To initiate a return, please follow the steps below:

1. Contact Customer Service

Email contact@papayawhip-kangaroo-491541.hostingersite.comwith:

  • Your order number

  • Reason for return

  • Photos of the item (if applicable)

2. Receive Return Authorization

Our team will review your request and provide approval along with detailed return instructions.

3. Prepare the Package

  • Repack the item securely in its original packaging

  • Include all accessories and tags

  • Attach the return authorization form provided by our team

4. Ship the Item

  • Use a reliable, trackable courier service

  • Return shipping costs are paid by the customer unless the item is defective or incorrect

Refund Policy

Refund Approval

Once we receive and inspect your item, we will notify you of the approval or denial of your refund within 7 business days.

Processing Time

Approved refunds are processed to your original payment method within 10 business days.
Your bank or card provider may require additional time to finalize the posting of the refund.

Confirmation

A confirmation email will be sent once your refund has been issued.
If you do not see the refund within the expected timeframe, please contact your bank first.
For further assistance, contact us at contact@papayawhip-kangaroo-491541.hostingersite.com.

Exchange Policy

We offer free exchanges for items that are defective or incorrect upon arrival.
Please contact us within 30 days of delivery, and we will cover the return shipping for eligible exchanges.

If the wrong size or variant was purchased by mistake, please follow the standard return process and place a new order for the correct item.

Exceptions and Special Cases

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours.
We will arrange a free return and offer either:

  • A replacement, or

  • A full refund

Incorrect Product Received

If you receive the wrong item, we will cover all return shipping costs and promptly send the correct product.

Lost Packages

If your package does not arrive within the estimated timeframe, contact us and we will open an investigation with the carrier.

Processing Times Recap

  • Return Window: 30 days from delivery

  • Inspection Period: Up to 7 business days after receipt

  • Refund Issuance: Within 10 business days after approval

Return Shipping Address

Approved returns should be sent to:

Bordio – Returns Department
6 Union St
Lidcombe NSW 2141
Australia

Contact Information

If you have any questions or require assistance, you can reach us at:

Email: contact@papayawhip-kangaroo-491541.hostingersite.com
Phone: +61 422 985 400
Address: 6 Union St, Lidcombe NSW 2141, Australia